Effective Date: September 3, 2026
Ontario Pacific Plumbing (“Ontario Pacific Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or requesting plumbing services.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect personal information when you contact us, submit a service request, call us, or otherwise interact with our website.
This may include:
- Name
- Email address
- Phone number
- Service address or location
- Details about your plumbing issue
- Photos or information you voluntarily provide
- Appointment or service information
- Communications between you and Ontario Pacific Plumbing
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Approximate location
- Website usage and interaction data
2. How We Use Your Information
We may use your information to:
- Respond to your questions or service requests
- Schedule plumbing appointments
- Provide plumbing services
- Contact you regarding your request or appointment
- Prepare estimates or discuss service options
- Provide customer support
- Improve our website and services
- Maintain business and service records
- Protect our website from fraud, abuse, or security threats
- Comply with legal or regulatory requirements
We only use personal information for legitimate business purposes related to providing and improving our services.
3. Service Requests and Contact Forms
When you submit a form through our website, we may collect the information you provide so our team can respond to your request.
Submitting a form does not automatically create a service agreement.
For urgent plumbing problems, we recommend contacting us directly by phone.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.
Cookies may be used to:
- Remember website preferences
- Measure website traffic
- Understand visitor behaviour
- Improve website performance
- Measure marketing or advertising effectiveness
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Analytics and Third-Party Services
We may use third-party services to operate, secure, analyze, or improve our website.
These may include services such as:
- Google Analytics
- Google Ads
- Google Maps
- Website hosting providers
- Email providers
- Form or spam-protection services
- Website security and performance tools
These providers may collect information according to their own privacy policies.
We do not control how third-party providers independently process information once it is provided to them.
6. How We Share Information
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate our business or provide services, including:
- Website hosting providers
- Email and communication providers
- Website analytics services
- Technology providers
- Contractors or service providers assisting with business operations
We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect our legal rights, customers, employees, or business.
7. Marketing Communications
If you provide consent to receive promotional communications, we may contact you about services, offers, or other relevant information.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Service-related communications, such as appointment confirmations or responses to requests, are not considered promotional communications.
8. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining business records
- Resolving disputes
- Meeting accounting or legal obligations
- Protecting our business interests
Information that is no longer required may be securely deleted or anonymized.
10. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
You may also request that we delete certain personal information where legally and operationally permitted.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our website and services are not directed toward children, and we do not knowingly collect personal information from children through our website.
If we become aware that personal information from a child has been collected unintentionally, we will take reasonable steps to remove it.
12. External Links
Our website may contain links to third-party websites.
Ontario Pacific Plumbing is not responsible for the privacy practices, security, or content of websites operated by third parties.
We recommend reviewing the privacy policy of any external website you visit.
13. Canadian Privacy Laws
We aim to handle personal information in accordance with applicable Canadian privacy laws, including the principles established under the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.
The latest version will be published on this page with the updated effective date.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, contact:
Ontario Pacific Plumbing
Phone: 416-648-1444
Email: info@ontariopacificplumbing.com